APR 3 DEADLINE - Redevelopment of the ECPTA Central Reservation System

Eastern Cape Parks and Tourism Agency (ECPTA) manages protected areas and promotes tourism in the province, overseeing 21 nature reserves. The agency seeks to appoint a service provider to redevelop the ECPTA’s central reservations system.

  • Terms of Reference:

    • General Reservations:

      • Live inventory management across all portals.

      • Multi-channel bookings and rate management.

      • Activities display and payment processing (online and gate).

    • Allocation management for tour operators and automated deposit handling.

    • Flexible booking edits, financial integration, and handling of multiple client types.

    • Automated communications, SMS, and email notifications based on triggers.

    • Integration with gate systems for activity bookings and tracking guest movements.

  • Payments:

    • Direct credit card interface, web-based processing, and manual import capabilities.

    • Handling of various payment types and automated refund authorization.

  • Reporting:

    • Transaction audit trails, customizable reports, and end-of-month billing reconciliation.

    • Full audit trail, statistical reports, and occupancy tracking capabilities.


RFP HUBWeb Dev