ULRICH'S IDEA: Automating airline claims handling processes and streamlining court case management
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+ What is your name?
Ulrich Steppler
+ Are you submitting as a team or as an individual?
Team submission
+ Where are you located?
Germany
+ In one sentence, tell us about your idea.
We assist passenger airlines to digitize and fully automate their passenger claims handling processes and streamline their court case management.
+ Describe your ideal collaborative partner or partners.
the next passenger airline, an alliance or cooperation of air carriers or one of their many associations.
+ What is the most immediate or most pressing challenge you're facing right now?
It is tough to identify within large organizations such as international airlines the individual with a vision and the authority to switch off legacy systems plus the strong will for innovation and the courage to try something new.
+ What is it about your idea that makes you feel good?
We help airlines to realize that claims can be a positive touchpoint with a customer and provide for a chance to win over a long-term loyal passenger. If we can get rid of the negative connotation of passenger claims and change the mindset, airlines would be ahead of the curve of their competition and claim agencies will become obsolete.
+ What makes your idea innovative? Why has no one ever done it before?
Over the past decade a claim agency industry developed which was in part caused by the airline industry's policy and approach to only slowly pay out justified compensations. Those 'claim farmers' such as AirHelp, flightright, EU claim and alike charge up to 40 per cent in commission for their services.
justclaims.eu is the digital response to that development.
There is no need on the side of the consumer to turn to a claim agency and waive a good share of their money if and when the carrier makes use of our solution.
+ Who will benefit the most from your idea?
The carrier's finances as well as the internal customer affairs staff plus the passengers will all benefit from a quicker and more transparent claims handling process.
+ Ideally, when would you launch this idea?
I've already launched my idea
+ Indicate which UN goals your idea relates to?
- Industry, Innovation and Infrastructure
+ At Sigmund, we are interested in ideas at the intersection of People, Planet, and Profit. How does your idea relate to these three categories?
Profit is important. We need to stay profitable to be able to continue to have an impact. Our business model reflects that understanding.
People + Planet: Every email has the carbon footprint of a plastic bag. justclaims.eu minimizes the need for email exchange with a complaining passenger and helps to save our planet (a little bit).
+ Your website URL
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