Request for Quotation (RFQ) from SANParks for support and maintenance of LoyaltyPlus platform for 6 months.

• Objectives: Solicit bids for supporting and maintaining LoyaltyPlus for SANParks, appoint experienced service provider.

• Bid must meet specified requirements and show projected cost.

• Scope includes ensuring functionality, accessibility, reliability, and desired outcomes.

• Deliverables include support for Wild Card program and new loyalty program.

• System Support Services:

  • Business analysis, project management, configuration, development, integration, deployment, adoption, maintenance, and support.

  • Set up and configure system per SANParks' rules.

  • Develop specific features upon request.

  • Conduct testing, issue licenses, manage data migration, deployment, ensure usability, manage SLAs, incident response, performance evaluation, preventative tasks, maintain documentation.

• Business Support Service:

  • Provide administrator and user training.

  • Conduct live demonstrations.

  • Develop custom reports for business intelligence efforts.