Eastern Cape Parks and Tourism Agency (ECPTA) manages protected areas and promotes tourism in the province, overseeing 21 nature reserves. The agency seeks to appoint a service provider to redevelop the ECPTA’s central reservations system.

• Terms of Reference:

  • General Reservations:

    • Live inventory management across all portals.

    • Multi-channel bookings and rate management.

    • Activities display and payment processing (online and gate).

  • Allocation management for tour operators and automated deposit handling.

  • Flexible booking edits, financial integration, and handling of multiple client types.

  • Automated communications, SMS, and email notifications based on triggers.

  • Integration with gate systems for activity bookings and tracking guest movements.

• Payments:

  • Direct credit card interface, web-based processing, and manual import capabilities.

  • Handling of various payment types and automated refund authorization.

• Reporting:

  • Transaction audit trails, customizable reports, and end-of-month billing reconciliation.

  • Full audit trail, statistical reports, and occupancy tracking capabilities.